Module Code - Title:
AU3131
-
INTRODUCTION TO QUALITY MANAGEMENT
Year Last Offered:
2025/6
Hours Per Week:
Grading Type:
N
Prerequisite Modules:
Rationale and Purpose of the Module:
The aim of the module is to give an effective and functional overview of
Quality Management. It will:
1. Introduce you to the role that Quality Management plays in
the workplace
2. Make you aware of the how to implement a range of quality
strategies and tools
3. Inform you about the impact that quality has on the organisation as
a whole
Syllabus:
Quality Control / Assurance, Quality Management Systems, documentation, audits, standards (ISO9000:2000)
Total Quality Management, human resource issues, sourcing policy
Quality Costs
Problem solving tools
Benchmarking and Quality Function Deployment.
Learning Outcomes:
Cognitive (Knowledge, Understanding, Application, Analysis, Evaluation, Synthesis)
Upon completion of this module, the student will:
Appreciate the difference between QC, QA and TQM.
Understand the role of, and how to develop a QMS.
Be familiar with commonly employed data collection and quality improvement tools.
Be familiar with a protocol which assures a customer focus throughout the design process.
Understand the need for performance metrics, and the role of Quality Costs in this respect.
Affective (Attitudes and Values)
N/A
Psychomotor (Physical Skills)
N/A
How the Module will be Taught and what will be the Learning Experiences of the Students:
Delivery is a hybrid of traditional distance education and online learning together with a number of face-to-face / on-line tutorials. In addition, there are online discussions moderated by a subject matter expert on elements of each module to reinforce the learning and maximise the benefit of the programme for participants.
Research Findings Incorporated in to the Syllabus (If Relevant):
Prime Texts:
AUA (2007)
Module Study Notes
, AUA
Other Relevant Texts:
Mosley, D., Pietri, P.H. and Megginson, L.C. (1996)
Management: Leadership in Action
, New York: Harper Collins
Stein, R (1997)
The theory of constraints: applications in quality and manufacturing (2e) Quality and reliability
, New York : Marcel Dekker
Programme(s) in which this Module is Offered:
Semester(s) Module is Offered:
Module Leader:
sean.moore@ul.ie