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Module Code - Title:

AU5051 - PROBLEM SOLVING TOOLS AND TECHNIQUES

Year Last Offered:

2021/2

Hours Per Week:

Lecture

0

Lab

0

Tutorial

0

Other

10

Private

0

Credits

6

Grading Type:

N

Prerequisite Modules:

Rationale and Purpose of the Module:

This module aims to understand the principles of 6 Sigma and how they can be implemented in the manufacturing and service sectors to deliver strategic objectives. Learners will develop and apply the tools and techniques of Quality Management and control as well as apply the Taguchi method. Implementation of continuous improvement techniques will also be learned.

Syllabus:

1. Review Quality Systems and Six Sigma history û using everyday examples 2. Appreciate how Six Sigma works as a structured long-term business improvement methodology towards relentless reduction in process variation. 3. Discuss approaches to quality improvement problem solving and customer impact. 4. Introduce some of the key Six Sigma tools used e.g. SPC, FMEA, DOE etc. û specifically in the non-manufacturing sector. 5. Review approaches to Problem Identification and Problem Solving 6. Introduce some of the other Problem Solving key tools used e.g. 8D, Root Cause Analysis Seven Quality Control Tools I, Seven Management Tools I, Taguchi Methods, QFD, Trizz, FMEA 7. Introduce the use of suitable software 8. Discuss the roles required for implementation (Executive Leadership, Master Black Belt, Black Belt, Green Belt) 9. Implementation of continuous improvement techniques.

Learning Outcomes:

Cognitive (Knowledge, Understanding, Application, Analysis, Evaluation, Synthesis)

2. To develop and apply the tools and techniques of Quality Management and control 3. To develop and apply the Taguchi method

Affective (Attitudes and Values)

1. Understand the principles of 6 Sigma and how they can be implemented in the manufacturing and service sectors to deliver strategic objectives.

Psychomotor (Physical Skills)

Problem Solving Tool workshop delivery

How the Module will be Taught and what will be the Learning Experiences of the Students:

Delivery is a hybrid of traditional distance education and online learning together with a number of face-to-face / on-line tutorials. In addition, there are online discussions moderated by a subject matter expert on elements of each module to reinforce the learning and maximise the benefit of the programme for participants.

Research Findings Incorporated in to the Syllabus (If Relevant):

Prime Texts:

AUA (2007) Module Study Notes , AUA
TQM International (2001) Problem Solving: Tools & Techniques Handbook , TQMI
Eureka William E & Ryan, N.E. (1994) Quality Up, Costs Down: A Manager's Guide to Taguchi Methods and QFD ,
Ronald D. Snee & Roger W. Hoerl () Six Sigma Beyond the factory Floor, Deployment strategies for financial services, healthcare, and the rest of the real economy ,

Other Relevant Texts:

Programme(s) in which this Module is Offered:

Semester - Year to be First Offered:

Autumn - 08/09

Module Leader:

Patrick.Walsh@ul.ie