The purpose of this module will be to provide an integrated and comprehensive understanding of the merits, limitations and applicability of the diverse operations management approaches currently available for manufacturing and service enterprises.

Introduction to Operations Management (OM): Definitions, History and motivation of this subject area; Role of OM in a Competitive Business Environment. Resource Allocation: Theory of Constraints (TOC), Resource Scheduling; Enterprise Modelling & Simulation. Capacity Planning. Business Processes: Functional Vs Process view of Enterprises, Activity Based Management; Time Competition: The response speed needed for e-commerce and its implications for all activities in the value chain. Market Demand Modelling, Sales Order Acquisition: Real Time Order promising. Giving the customer a reliable and accurate commitment. Benchmarking: EFQM, Benchmarking, The Value Chain; Quality: TQM, JIT, WCM, Set-up Time Reduction, Problem Solving; KAIZEN, Continuous and Sustained Improvement. Vendors Infrastructure: Factory Management Systems, MRP & MRP II, ERP; Computer Integrated Manufacturing. Real time knowledge exploitation. Business Intelligence Applications and the use of Predictive Analytics in Enterprise Performance maximisation. Facility Planning: Cellular Manufacturing, Total Productive Maintenance. Logistics: The inbound and outbound challenge of the global market. New Products: Concurrent Engineering, Rapid Development Techniques. Strategic Imperatives and E-Commerce Implications for OM

On successful completion of this module students will (will be able to): 1. underline and justify the need for operations management in maximising the economic performance of enterprises 2. to derive various market forecasting techniques and apply the same correctly to industrial examples 3. to apply capacity planning techniques to solve decision theory problems for facility design and resource allocation 4. to compare and contrast location planning and analysis techniques and apply them location decision problems 5. appraise the need for quality systems in modern facilities and apply sample evaluation techniques to evaluation problems. 6. to apply MRP and ERP techniques to improve supply chain management problems. 7. to apply scheduling techniques in high and low volume systems and test solutions for effectiveness 8. to construct network diagrams for new product project management problems and use probability estimates to determine confidence intervals for project duration.

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Students will conduct a case study within their own firms in order to identify both the short term benefits of implementing Operations Management techniques and the challenge of sustaining these benefits within the firm for the long term. Where possible these issues will be examined for both industry and service type organisations. Graduate attributes will be developed in the following ways: Knowledgeable: Students will gain a deep knowledge of through practical examples, coursework and in-class groupwork; Proactive: Students are expected to be proactive in their own learning through independent study and self-directed learning; Responsible: Students will develop a sense of responsibility through class discussions on various ethical issues; Collaborative: Students will be required to participate in class discussions and group work; Articulate: Students will become articulate in expressing advice through the use of in-class discussions, presentations and written coursework