Module Code - Title:
MG2132
-
QUALITY MANAGEMENT
Year Last Offered:
2025/6
Hours Per Week:
Grading Type:
N
Prerequisite Modules:
Rationale and Purpose of the Module:
This module is desgined to introduce front line managers to the theory and practice of quality management also to develop the skills to apply the tasks and techniques to the continuous improvement initiatives in the workplace. Provide insight and gain understanding to the linkage of quality management to main stream management theories.
Syllabus:
Syllabus includes - Defining qoality management, Links to mainstream management theory, Contributions of quality management theories and concepts, Methods, tools and techniques of quality management, hard and soft approaches to quality management, TQM versus business process engineering, TQM and the management of change.
Learning Outcomes:
Cognitive (Knowledge, Understanding, Application, Analysis, Evaluation, Synthesis)
Apprise and apply Total Quality Management techniques. Develop awareness of the relationship between traditional management and TQM. Appraise the implementation of TQM and the concept of continuous improvement re-engineering. Debate the basic concepts of quality assurance and purchasing role in quality assurance.
Affective (Attitudes and Values)
Acknowledge the basic issues related to the change in management thinking centred about quality management. Understanding of quality management practices and total quality planning process. Assess the financial implication of quality control. Knowledge of
Psychomotor (Physical Skills)
NA
How the Module will be Taught and what will be the Learning Experiences of the Students:
This module will be taught in both interactive workshop based format and also by distance learning. While based on essential academic theories, concepts and techniques there will be significant focus afforded to individual personal development allied with the practical application of learning within the workplace.
Research Findings Incorporated in to the Syllabus (If Relevant):
Prime Texts:
Mullins, L. (2006)
Management and Organisational Behaviour
, Prentice Hall
Beckford. J. (2002)
A Critical Introduction
, Routledge
Blackburn, R., Curran, J. and North, J. (1997)
The Quality Business: Quality Issues in the Smaller Firm
, Routledge
Other Relevant Texts:
Programme(s) in which this Module is Offered:
Semester(s) Module is Offered:
Module Leader:
declan.mcdonnell@ul.ie