Ireland has a proven track record in the growth of Operations Management. In a complex and challenging Operations environment, ensuring a strong knowledgebase of Operations requirements is vital to maintaining this growth and safeguarding the reputation of Ireland as best in class business partner and business destination globally, leading the way in innovation and seamless Operations. The aim and objective of this module is to provide learners with an understanding of the key principles underlying Managing Operations within the EU and globally. The purpose is to also provide learners with an understanding of the meaning of Operations Management, why it is important, what Operations Managers do, the main processes and operations involved, products and services, Organizational Design and Change Management. We need to ensure that learners will get a more in-depth understanding of the framework and processes necessary for successful and efficient compliance within the Managing Operations process. The purpose is for them to fully understand the role of Managing Operations personnel to be able to apply Managing Operations expertise within their organisation.

What is Operations Management? Learners will be introduced to the definition of Operations Management: managing resources to bring products and services to the marketplace; manufacturing, finance or services; keeping a focus on responsiveness to the needs of customers. What do Operations Managers Do? Learners will be introduced to Operations Management Role functions: determining resource requirements; designing products, services, processes; planning and control of delivery; developing methods and standards; managing cost. Overview of Processes. Learners will be introduced to the management of Facilities processes; Human Resources management; Information Technology management; Project and Supply Chain Management; Forecasting, Planning and Scheduling; Quality Management. Products versus Services. Learners will be introduced to the expansion of Operations Management from Manufacturing to the Service Sector; and how service delivery and customer satisfaction is critical in all business environments. Principles of Organizational Design. Learners will be introduced to the importance of Organizational Design; Process and Capacity design; location selection; insourcing/outsourcing decisions; globalisation/self-sufficiency decisions; layout design; Inventory strategy; and Quality management. Change Management. Learners will be introduced to the criticality of Change Management in Programme and Project Management; communications strategy; contingency planning; resource management and human factors.

Upon completion of this module you will be able to: 1. Demonstrate an understanding of the procedures and processes of the Operations Management function 2. Describe the key principles and requirements for managing Operations 3. Outline the key roles and responsibilities of an Operations Manager 4. Differentiate between Products and Services in Operations Management 5. Summarise the key principles in Organizational Design and Change Management.

Upon completion of this module you will be able to: 1. Become aware of the importance of Operations Management within the Supply Chain 2. Appreciate the inter-linking elements in this module in relation to other Supply Chain modules

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The module will be delivered through a blended distance learning format. The students will receive lectures and carry out assignments in their place of employment. Delivery will be supported through the UL learning management system and related technologies.