Module Code - Title:

PM3012 - ORGANISATIONAL BEHAVIOUR 2

Year Last Offered:

2025/6

Hours Per Week:

Lecture

0

Lab

0

Tutorial

0

Other

0

Private

0

Credits

6

Grading Type:

Prerequisite Modules:

Rationale and Purpose of the Module:

To comprehend and integrate a range of influencing and negotiation skills required by managers in order to persuade individuals and groups, manage conflict and stress at work and build effective teams To examine the nature of conflict in the organisational setting To apply influencing and negotiating skills in the workplace To explore the causes of work related stress and the range of strategies available to manage stress for oneself and the team To understand the dynamics of groups and how to apply influencing skills within groups

Syllabus:

Conflict in organisations: defining conflict, sources of conflict, conflict handling and resolution; Group dynamics: inter and intra group conflict, group cohesion and cooperation; Influencing skills: impact of power on influence, sources of power in organisation, management skills in influencing and persuasion; Negotiation skills: negotiating models, bargaining strategies, developing negotiating skills; Managing stress: sources of stress; stress management techniques

Learning Outcomes:

Cognitive (Knowledge, Understanding, Application, Analysis, Evaluation, Synthesis)

Appreciate how conflict can be managed in the workplace; Recognise symptoms of stress and how to manage the causes; Recognise own influencing and negotiating styles, including respective strengths and weaknesses; Explore the nature of group dynamics and how to influence groups; Apply influencing skills to day-to-day management issues; Be more attuned to the signs of stress and aware of how to take proactive steps to manage stress more effectively; Plan more effectively for negotiations by preparing own case and that of the other party

Affective (Attitudes and Values)

Be more confident in facing up to conflict situations by planning ahead and using conflict resolution techniques; Appreciate the need to be empathetic in negotiating by examining carefully the attitudes and values, as well as the merit of the c

Psychomotor (Physical Skills)

To practise relaxation techniques for stress management.

How the Module will be Taught and what will be the Learning Experiences of the Students:

Research Findings Incorporated in to the Syllabus (If Relevant):

Prime Texts:

Mullins, Laurie J. (2008) Management and Organisational Behaviour , FT Prentice Hall