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Module Code - Title:

PN4108 - MANUFACTURING AND SERVICE SYSTEMS DESIGN

Year Last Offered:

2025/6

Hours Per Week:

Lecture

1

Lab

2

Tutorial

1

Other

0

Private

0

Credits

3

Grading Type:

Prerequisite Modules:

Rationale and Purpose of the Module:

To develop the student's concept of a production system within a contemporary international context, in terms of its complexity and intellectual challenge.

Syllabus:

1. The large picture. International competition and specialisation, the extended enterprise, international supply-chain concept, structure of supply-chains and individual business units. Design questions. Types of flow: information, materials and monetary flows, IT-based enterprise planning and control superstructures. The key importance of the engineer's talents. 2. What is a product? contemporary concept of 'a product' - product, service and product-service offerings, product and process life-cycles, getting customers what they want: the production-consumption cycle, representation - bill-of-materials, bill of capacities, types of order-fulfilment - make-to-stock, engineer-to-order, make-to-order, configure-to order, off-the-shelf. Demand-pull versus supply-push, Just-In-Time concept. 3. Objectives - What is meant by High-Performance - Economy, agility, innovation, security/risk. Two concepts of time - machine time, capacity and cost; cycle-time, delay and WIP. Forms of waste and economy of operations. Variabilities in the system. System responsiveness and agility. Service-cost trade-offs. Time-to-market and innovation. System risk and human-tech work. 4. The 'nervous system' of an enterprise: a complex spectrum of enterprise control systems - material flow, information flow, quality, operations scheduling, physical plant, human resources, supply base, markets, proprietary process and product knowledge, finance. 5. The enterprise 'anatomy': Front-line departments in a business unit - Marketing, Research and Development, Engineering, Manufacturing, Logistics. Drilling-down the hierarchy - global supply-chains, companies, facilities, work-centres, operators and machines. 6. Designing the individual work-centre: what is work? physical work and knowledge work, design of work-centres, functions of 'machines' and operators, fitting the machine to the operator, task analysis and performance prediction, error prediction, standardisation, simplification and minimal work-flow, implications of good and bad design. 7. Designing the facility: process analysis, layout of facilities, space allowances, adjacency desirability, minimal distance, WIP, capacity determination and bottlenecks, safety, hazardous processes and storage, security. Implications of good and bad design. 8. Combining enterprises into supply-chains: supply-make-deliver, location decisions, transportation alternatives, site selection, why companies choose one country over another. Placing inventory - dynamic phenomena in supply-chain control - the beer game. Implications of good and bad design. 9. Operationalising 'soft' systems improvement - PDCA cycle (plan-do-check-act), motivation and human-centred operations improvement, quality circles, ASRS reporting systems in air transportation, six-sigma, lean, future 'soft' technologies?

Learning Outcomes:

Cognitive (Knowledge, Understanding, Application, Analysis, Evaluation, Synthesis)

After successfully completing this module, students should have attained an understanding and appreciation for the following concepts: 1. structure of international enterprises in the form of supply-chains 2. how these are made up of individual business units and production facilities 3. how these might be designed, and the implications of good and bad design 4. the concept of a product, as broader than a physical object 5. the 'anatomy' and 'nervous system' of an enterprise 6. Human-centred operations improvement processes. 7. Will be able to explain the impacts of processes and products on the environment 8. Will be able to assess the ecological footprint of a selected product and produce a core study report into its environmental sustainability 9. Will be able to specifyMaterials selection for sustainability. 10. Will be able to describe Irish Legislation, and EU directives covering, accumulators, waste electrical and electronic equipment (WEEE), Energy using Products (EuP).Environmental Management Systems (EMS), product considerations in EMSs, and Environmental Auditing,

Affective (Attitudes and Values)

Will be aware of the importance of Irish Legislation covering packaging, extended producer responsibility, waste, and EU directives covering, accumulators, waste electrical and electronic equipment (WEEE) Will be able to make judgements on Renewable materials and energy and the ethical implications of these.

Psychomotor (Physical Skills)

N/A

How the Module will be Taught and what will be the Learning Experiences of the Students:

Research Findings Incorporated in to the Syllabus (If Relevant):

Prime Texts:

Stevenson, W. J. (1999) Production/Operations Management 6th edition , Irwin

Other Relevant Texts:

Kanawaty, G. (1992) Introduction to work study 4th revised edition , International Labour Office, Geneva
Hopp, W.J. and Spearman, M. L., (1996) Factory Physics ¿ foundations in manufacturing management , Irwin McGraw-Hill
Vicente, K. (2004) the Human Factor , Routledge
Konz, S., and Johnson, S (2004) Work Design: Occupational Ergonomics, 6th edition , Holcomb Hathaway, Scottsdale, Arizona
Jagdev, H., Brennan, A and Browne, J (2005) Strategic Decision-making in Modern Manufacturing , Kluwer, Dordrecht.
Morita, A. and Reingold, E. M (1987) Made in Japan , Fontana/Collins
Monden, Y. (1995) The Toyota Production System: an Integrated Approach to Just-In-Time , Chapman and Hall

Programme(s) in which this Module is Offered:

Semester(s) Module is Offered:

Module Leader:

sean.moore@ul.ie