To introduce students to a wide range of frameworks to inform systematic thinking on the alignment, design, implementation and operation of supply chains to promote their agility, adaptability and growth. To support the lean pursuit of key strategic performance dimensions delivery, quality and economy in the context of a dynamic, uncertain and competitive operating environment. To consider frameworks appropriate at micro, meso and macro levels of operation. To promote a quantitative approach to supply chain operations analysis, laying down necessary qualitative concepts and links to context. To consider the human context in addressing diagnosis and design questions. The module presumes a basic grounding in the principles of human behaviour, enterprise level operations management, and continuous improvement.

1. Supply Chain Context Notion and identity of a supply-chain and its emergent extensions. Orientation to competitive priorities and control (quality, delivery, cost and flexibility). Supply chain management in comparison with operations management and associated functions eg HR, finance, IS, marketing, R&D Notion of product-service and distinction and duality of services and manufacturing in supply-chain context. Mapping supply-chain structure for planned deployment: operations reference model. Supply-Chain Operations Reference Model SCOR with extensions Design Chain DCOR and Customer Chain CCOR Supply-chain accountabilities: operational performance (Flow, response/learning), economy, sustainability, respect for human (e.g. triple-bottom-line accountabilities), integrity (e.g. Sarbanes-Oxley). Globalisation, reasons for, opportunities and risks. 2. Sourcing and Distribution SCOR Source, Deliver/Return functions Sub-contracting of processes (e.g. production and logistics): outsourcing, off-shoring, in-sourcing, globalisation, vendor management, R&D integration, cultural discrepancies (e.g. large company-small company). Ethical purchasing. 3. Product and process control Quality and environmental management frameworks ISO 9000/Baldridge/EFQM/ISO 14000 series 4. Flow Variability Value-stream mapping as context, arrival and process variability - mean/cv/skewness, queuing models, delay and number in system, Littles law, utilisation, flow factor, performance trade-off. 5. Inventory planning Forecasting methods, capacity estimation and capacity cushion, aggregate supply planning, demand variability and inventory control models, expected value and newsvendor model, periodic/perpetual stock control, fill-rate/cycle service levels, centralisation/decentralisation of stock, ABC pareto analysis and control, control of multi-echelon systems: systems dynamics models of performance. 6. Production Cost of not doing: Feigenbaum quality cost model. Choosing between alternative locations, qualitative factors in facility location, supply routing networks (transhipment-model basis) and facility selection. Value at Risk and choices under risk and uncertainty. 7. Human Factors (SCOR Human Resources) Planning cycle for individual planner/schedulers - McKay-Wiers model of a planning cycle and supporting social networks. Meso: interfacing role between organisations, Berglund-Guinery/Jackson model of planner schedulers mediation role at supply chain interface (Berglund-Guinery model). Co-ordination and navigation in/around enterprise networks and organisational interoperability. Macro: Technology acceptance model and software implementation, Waefler socio-technical model of planner-scheduler engagement and structural impact. 8. Re-/configuration project management (Bolstorff-Rosenbaum SCE model in SCOR): building of teams, constructing the existing case, constructing a sustainable future position, implementing a future operational structure and planning for continuous improvement.

Describe the context for supply chain design and discuss key consequences in the context of globalisation Describe principles of production economy including costing and estimation of potential benefits from lost opportunities and failure of control, and discuss key consequences. Describe important human activity considerations at individual level, at the interface level, and at the level of technology acceptance in relation to computer mediation of activities at inter-organisational interfaces, and discuss key consequences. Describe important aspects of process improvement methodology relating to all aspects of supply chain structures, processes, and discuss key obstacles they are designed to overcome. To describe and discuss the implementation of major supply chain con/re-configuration such as SCOR through the SCE project template.

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The module will be delivered by lecture, on block release, with a significant amount of student group work taking place between blocks. Graduate attributes will be developed in the following ways: Knowledgeable: Students will gain a deep knowledge of through practical examples, coursework and in-class groupwork; Proactive: Students are expected to be proactive in their own learning through independent study and self-directed learning; Responsible: Students will develop a sense of responsibility through class discussions on various ethical issues; Collaborative: Students will be required to participate in class discussions and group work; Articulate: Students will become articulate in expressing advice through the use of in-class discussions, presentations and written coursework